URGENT! Unable to record incoming voicemail, nor change outgoing. SD Card shows read-only—IPO 500 V2

[RalphNY]

I've read that a possible solution can be just to uncheck read-only, while the card is in a card reader.

I'm concerned that unchecking read-only or all directories on the SD card might cause they system to reject/not-read it. since there is apparently a 'watermark' that the IPO system can look for and not find, if the card is formatted in Windows.

I'm concerned that even though this is not formatting, changing the read-only attribute withing windows might also affect the watermark/usability in the IPO system. I suspect there will be no problem, but I don't want to bet my job on that.

Can anyone please confirm whether unchecking read-only on an IP Office 500 MU-LAW SD card from Windows/a USB card reader, has ever caused a system to not work with the card thereafter, if no other changes/formatting was done?

Please reply as soon as possible. Thanks so much, Ralph.

Extra Details:

(no need to read below, if you can confirm that unchecking read-only on the SD system folder, all files and folders below it from Windows never causes rejection IP Office)

I've made a backup of the SD card, and have several backups of the system, but I don't have another official Avaya IP Office 500 MU-LAW SD card to restore it to, only a 2GB SanDisk one, which apparently will not work, at least not easily, due to the watermark, though I have seem some like that on ebay, so there must be a way to use them.

Even if I could get the SanDisk SD card to work, I had to exclude a few files from the copy I made onto it, from the live IPO SD card, due their not being enough space. I purposely got a 2GB SD card, because I wasn't sure if the main card could be a > 2GB (SDHC or SDXC) card.

This 2GB card doesn't fully fit everything that is on the original SD card. I had to exclude the files /system/primary/S9608_11HALBR6_2_2_09U_V452.bin, S9621_41HALBR6_2_1_19U_V452.tar, and S9621_41HALBR6_2_2_09U_V452.tar. I suspect that wouldn't be a problem, since I only have 9504 and 9508 phones, and no 9608 phones, but I don't know.

I've read on the forum that this read-only condition can happen to IPO 500 v2 SD cards, but we have several of them with version 8 or later and haven't seen it happen until now. Most of the posts mentioning the problem here seem to have occurred with older versions.

 

[RalphNY]

Tek-tips member tlpeter seems to confirm that just unchecking 'read only' on system folder (and apparently on all folders below it) is harmless, and sometimes all that is needed to be done to clear up this issue, in this thread

http://www.tek-tips.com/viewthread.cfm?qid=1603100

.

I had seen that, and a couple similar threads, but since I don't have a spare official IPO SD card to restore to, I'm working without a net.

I just want to confirm that simply unchecking read-only like this from Windows never causes a problem.

I'd really appreciate it if anyone could just quickly confirm that is the case. Thanks again, Ralph.

 

[RalphNY]

What worried me about simply unchecking 'read only' on the system folder and its contents, was that it was mentioned as a prep step of reformatting the card, and that being the case, the people recommending it might not have cared whether it the system wouldn't use after that, it until the card was reformatted.

I don't want to reformat it at this point, until I have a spare card I can restore to, in case it doesn't work.

I've ordered a spare official SD card now, but until I have it, I only want to change the read-only status of the system folder and folders below it, if that has no chance of causing any further problems.

 

[tlpeter]

It can help sometimes but this issue should not occur.
What version is your IPO running?
You cannot just use any SD card, it needs to be an Avaya SD card otherwise you have no dongle.


BAZINGA!

I'm not insane, my mother had me tested!

 

[RalphNY]

Thanks for the reply! This is the original card. I was going to try a generic card only because I didn't have a spare real one, and it won't arrive until Tuesday, via next day air from Monday and it had gone from the auto-attendant and outgoing voicemail (only) working, to saying Voicemail Not Running..

After the system started saying Voicemail Not Running, even though at that point I had made no changes, I did try the SanDisk SD card, but that came up Unlicensed. Now with the original card back in, after unchecking Read Only, it is still saying Voicemail Not Running.

Do you have any idea why that might be? The System Status shows 'Essential Edition Additional Voicemail Ports | Avialable Instances' 4. Why isn't it using them, now that I reinserted the correct/original card, and it can see that they are there again?

 

[RalphNY]

I'm using IP Office 8.1(52) with IP Office Manager 10.1(52).

I had originally been told that the only issues were that people couldn't change their outgoing message in Visual Voice, and would get kicked back to the main phone menu like this

https://drive.google.com/file/d/0B4f5zXcymKzWWUo3TFYxbDVaWHM/edit?usp=sharing

(this is on IP Office Essential voicemail, with 4 additional channels.)

They also seemed to say that incoming voicemails were choppy/chopped off, but in reality, they weren't recording at all.

Simply shutting the system down, removing the card, putting it in a card reader, copying it to my hard drive, then putting it back, resulted in the problem going from that- at least the auto-attendant menu, and outgoing voicemails playing, to nothing playing, and me seeing Voicemail Not Running on the screen.

Taking the SD card out again, and removing the Read Only from the system folder and its contents had no effect.

I shutdown again and also moved the /system/primary/S9621_41HALBR6_2_1_19U_V452.tar and /system/primary/S9621_41HALBR6_2_2_09U_V452.tar off of the SD card, since it appeared to be full, and thought that the issue might be due to it not having room to store incoming messages. However, this has had no effect either.

Still showing Voicemail Not Running when I press the envelope button on the (9504/9508) phones.

 

[RalphNY]

Now, as I mentioned in another thread, I'm no longer getting the Voicemail Not Running error, nor am I getting the problem I first saw when I came here- the inability to leave incoming messages or change greeting messages at all.

Now I'm getting the problem they said they were getting: messages can be left, but they are missing or skipping seconds or fractions of a second here and there, so that at least some of the messages are totally unintelligible.

They've resorted to offering to take messages by hand, instead of transferring to their voicemail, because they've had too many voicemails they couldn't understand.

I guess I will reformat and reinstall the system card this week, after I get another, spare official one. I'm not sure what I'd have to do to get that spare one working, but I need to at least have that fallback option before I wipe out the current system card.

 

[tlpeter]

It looks like your SD card is broken.
Get a new one and if there are any licenses on it then do a license swap.


BAZINGA!

I'm not insane, my mother had me tested!