*****URGENT***** Member of 3750 stack stuck in Provisioned state.

[nfordhk]

Hello,

We currently have 4 switches stacked. They were operating as normal then all of a sudden 1 went into Provisioned state. It shows all connectvity to its uplinks Even servers currently do not show their NICs down however I could not verfiy the switch is getting anywhere in the network as when I tried to connect a computer I could not bring a link up (which I kind of expected). At first Member 2 and 4 were in Provisioned state. Upon rebooting 4, it came back up, then when we tried to reboot 2 it came back up aswell but then cause 4 to go itno Provisioned state. We then rebooted 4 again, it came back up but 2 went into Provisioned mode. We cannot reboot the master as 1 and 3 hold mulitple server Primary NICs. Members 2 and 4 hold secondary NICs. Is there a way to bring both switches back online without rebooting the entire stack? They all have the same IOS.



If you all need any more outputs please let me know. I will be watching this thread closely for responses as this is affecting our production.



Current
Switch# Role Mac Address Priority State
--------------------------------------------------------
*1 Master 0013.6075.e380 15 Ready
2 Member 0000.0000.0000 0 Provisioned
3 Member 0019.e7a7.8280 13 Ready
4 Member 0019.e84d.d700 1 Ready



Stack Port Status Neighbors
Switch# Port 1 Port 2 Port 1 Port 2
--------------------------------------------------------
1 Ok Ok None 4
3 Ok Ok 4 None
4 Ok Ok 1 3



A show inventory recogonizes all of them

NAME: "1", DESCR: "WS-C3750G-24T"
NAME: "2", DESCR: "WS-C3750G-24T"
NAME: "3", DESCR: "WS-C3750G-48TS"
NAME: "4", DESCR: "WS-C3750G-48TS"

 

[dgrizzard]

Looks like it may be a cabling issue, the ports are showing as provisioned because they are still in the running-config but the switch is not detected.

See...

http://www.cisco.com/en/US/docs/swi...0/software/troubleshooting/switch_stacks.html

Provisioned


Ports are assigned in the stack running-configuration, but no switch with the port numbers Fa3/0/1, G3/0/1, and so on, is detected in the stack. If a switch that previously joined a stack is removed, the port numbers remain in the running-configuration, and the missing switch is shown as Provisioned.

The Provisioned state might be caused by a switch that is no longer connected to the stack or be the result of manually preprovisioning the related ports. See the Catalyst 3750 or the Catalyst 3750-E switch software configuration guide for more information on preprovisioning switches in a stack.

 

[VinceWhirlwind]

How odd.

Check the log in your stack.

Console into the "provisioned" switch and have a look at the log.

Surely it's logging something when it swaps a switch into the "provisioned" state?