Good Afternoon,
Can I please have your advice / input on something?
I have a touchscreen that has items at a reduced cost (upsells) and I have made it so that it is a little more difficult to access to keep CSR from abusing it.
EG CSR rings in a menu item then when they go to the pay screen and only there they can access the Upsell screen.
Maybe the CSR has upsold the customer to have a Large gravy with their original order. So the CSR rings in the gravy. All is good.
Except
CSR now voids the original item and sells the gravy at the reduced cost. (Possibly pocketing the cost of the regular item)
Is there a way around this? I want to be able to offer upsells but I don't want the CSR cheating the system.
I had someone suggest Maybe try to make it (LRG Gravy) a prep and not a main item.
Preps attach themselves to a main item and if you delete the main item it deletes all the preps attached.
My problem is I don't know what a prep Item is or where to find it. I am using an EM Server.
Thanks so much for your time.
Can I please have your advice / input on something?
I have a touchscreen that has items at a reduced cost (upsells) and I have made it so that it is a little more difficult to access to keep CSR from abusing it.
EG CSR rings in a menu item then when they go to the pay screen and only there they can access the Upsell screen.
Maybe the CSR has upsold the customer to have a Large gravy with their original order. So the CSR rings in the gravy. All is good.
Except
CSR now voids the original item and sells the gravy at the reduced cost. (Possibly pocketing the cost of the regular item)
Is there a way around this? I want to be able to offer upsells but I don't want the CSR cheating the system.
I had someone suggest Maybe try to make it (LRG Gravy) a prep and not a main item.
Preps attach themselves to a main item and if you delete the main item it deletes all the preps attached.
My problem is I don't know what a prep Item is or where to find it. I am using an EM Server.
Thanks so much for your time.