UPS issue

[corsyl]

Hi Folks!
I know it's been an issue before but I am stuck here.
We have a BCM 400 running with the latest patches.
We connected an APC SURT3000 UPS to the system and started testing (after full charging)
We have found out that after about 15 minutes the BCM will shutdown.
Is there a way to configure the BCM so that it will go shutdown after a low battery trigger from the UPS is set?
It's seems that right now the BCM will just use a timer.

I have read before that to configure Powershute you have to get access by using VNC. Is there no other way to configure? I am stuck here because the intention of having such a huge UPS is to keep the system running fot longer time. Now it seems it does not matter what kind of UPS will be used. I guess even if I would use a giant UPS, say 10KVA, it will stil shutdown after 15 minutes.

Anyone who can help me with this issue?
Thanks again folks!
Sylvain

 

[nsantin]

I had the same issue and fixed it by changing the "On Battery" acton in powerchute. However you need to do this via VNC.

If you don't want to use VNC then I suppose you could call Notel and have them do it.

Im unaware of any other way to chaneg this setting.

 

[nsantin]

BTW, you do have a 3rd, less desirable, option, which is to not connect the UPS to BCM. If the BCM doesn;t recognize its on battery then it wont shut down.

Of course when the UPS runs out the BCM will have a hard shutdown, but I've been told it's OK to do a hard shutdown, its the same as turning the BCM off. (personally I'm not keen on pulling the power on an MS product, but I was told it was OK.)

I wouldn't do it, but its your box

 

[corsyl]

Hi nsantin

Thanks for your input. As far as I can see the only way to do it is using VNC.
I think we will call Nortel to do it because we will need support from Nortel in the future because of enhancement-requests. Unless other forumers will have other suggestions.

It just surpises me that such a elementary feature like configuring UPS software/triggering is not available for BCM administrators.

Thanks again!
Sylvain