Uploading professionally recorded prompts to embedded voicemail 500v2 for auto attendant

[finest]

How do I upload professionally recorded prompts to embedded voicemail to be used in auto attendant?

How do they have to be named?

What are the exact file format/parameters that they need to be recorded in?

And same questions to be used as mailbox greetings and recorded name?

Thanks.

 

[mhoxie]

Hold music named HoldMusic.wav in the system primary folder.

needs to be an 8k mono wav

Almost positive you cannot upload files for Embedded AA because it names the files and stores them with metadata. You must use the *8401 etc.

What you want is a feature of vmpro.

 

[Mo. Abdullah]

these files must be in wav with 16 bit rate - 8KHZ - Mono.
for embeded vm for AA: you can use the LVM tool from Manager application to convert them to a c11 AA prompt files. check the attachments.
rename the files as you want without spaces and special characters with the tool. or rename them as AA001, AA002.
after converting them you open the embedded file management and upload them to this path
System SD >> SYSTEM folder >> LVMAIL folder >> drag/drop the converted files.
use these files names in the AA config.

regarding the greatings i recommend to manually record them from the phone/user itself. it would be easier and better.