Upgrading from Nortel CCMS 6.0 to Avaya Aura CCMS 6 (What's new?)

[rwylie81]

Hi

We are going to be upgrading from Nortel CCMS 6.0 to Avaya Aura 6.

we are not using multimedia aspects, but we do still have 3 CCMS networked together using network skillsets and NCC

does anyone know if there are any significant changes in networkign or scripting

 

[DancingDave]

One of the big changes is in the database type (Sybase to Caché). This dramatically shortens failover if you are running a secondary server with replication (the replication server is no longer required) down to about 30 seconds of ACD routing (c.f. 30 minutes on CC6)

The scripting is also now done using a graphical tool so the script appears as a flow and not textual scripting.

We don't use networked CC6 servers, so not sure about the networking differences.

The Avaya website is much easier to glean info from that Nortel ever was...the folowing link has a few pdfs on it that might be useful to you...

http://www.avaya.com/usa/product/avaya-aura-contact-center

DD