Upgraded to 5.0.8 trunks are gone inSSA

[gregl45]

I upgraded my IP500 to 5.0.8 this weekend. I have a legacy card with an ATM 4. All the trunks work fine but I show 0 trunks in SSA. Is this a bug?

 

[Bas1234]

Open the SysMon goto "Network View" or "Small Community Networking" can you see the connections there?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[gregl45]

I see the 500 and it is connected to something but it does not tell me what.

 

[Bas1234]

So you're not seeing both, then your network is not setup the right way, re check routes in the IPO or in the network.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[gregl45]

I have never needed an IP route for analog trunks before. The trunks showed in SSA before the upgrade. The legacy card is in the 500 how would I route from the 500 to the 500. That doesn't make sense to me.

 

[Bas1234]

Sorry I see you have an ATM4 on the Card carrier.

The ATM4 is not supported on the IP500!

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

I think you're lucky it's even working.

From the Docs;

• IP Office 500 Legacy Card Carrier (Maximum 2).
This card allows a variety of IP400 trunk and VCM cards to be used with the IP Office 500 control unit. The front of the card includes a number of panels that can be snapped off to match the ports available when an IP400 trunk card is fitted.

• This card does not accept any IP Office 500 daughter trunk cards.
• The IP Office 500 control unit can accept up to 2 IP400 trunk or VCM cards by mounting each card on an IP Office 500 Legacy Card Carrier


• This card supports, one each, of the following IP400 cards:
•   700185200 - PRI T1
• 700185218 - Dual PRI T1
•   700272461 - PRI 30 E1 (1.4)
•   700272479 - Dual PRI E1
•   700241631 - PRI 30 E1R2 RJ45
•   700241649 - Dual PRI E1R2 RJ45
•   700241656 - PRI 30 E1R2 COAX EXP
•   700241664 - PRI 60 E1R2 COAX EXP
•   700241649 - Dual PRI E1R2 RJ45
•   700359938 - ANLG 4 Uni
•   700262017 - BRI-8 (UNI)
•   700359854 - VCM 4
•   700359862 - VCM 8
•   700359870 - VCM 16
•   700359888 - VCM 24
•   700293939 - VCM 30

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[gregl45]

Bas 1234,
I have an ip 500 legacy card with an IP 400 ATM 4(700359938). It is supported per the docs you quoted.
54160491mS PRN: +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
54160491mS PRN: ++++++++++++++++++++ LIST OF MODULES ++++++++++++++++++++
54160491mS PRN: +------------------------------------------------------------
54160492mS PRN: + Slot 1: Base DIGSTA8 Board=0x12 PLD=0x06
54160492mS PRN: + Mezzanine NONE
54160492mS PRN: +------------------------------------------------------------
54160492mS PRN: + Slot 2: Base PHONE2 Board=0x00 PLD=0x03
54160492mS PRN: + Mezzanine NONE
54160492mS PRN: +------------------------------------------------------------
54160492mS PRN: + Slot 3: Base VCM32 Board=0x05 PLD=0x11
54160493mS PRN: + Mezzanine NONE
54160493mS PRN: +------------------------------------------------------------
54160493mS PRN: + Slot 4: Base CARRIER Board=0x03 PLD=0x30
54160493mS PRN: + CARRIER/ATM4 is supported
54160493mS PRN: +-
-----------------------------------------------------------

It works but in SSA I show 0 trunks in SSA.

 

[Bas1234]

OK ANLG 4 or ATM4 as you say, power down the IPO unplug the Card carrier power up again, the power it down again and reinsert the Card Carrier agian. POwer up and see if it helps.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[gregl45]

Did a power cycle and reset the card still no dice. I guess I will wait for R.6. Like I said it works I was just wondering if anyone else has had the trunks disappear on a legacy card when upgrading to 5.0?