Upgrade to V3.1.395 "TrueVector Security Service is shut down". 1

[kaaremi]

I am trying to upgrade to V3.1.395.

The Installation went apparently OK, I rebooted, but keep receiving the error msg "System Error: Please Reboot" again and again.

Cursor on the ZA yellow-cross-on-red-square of the taskbar gives a text msg "TrueVector Security Service is shut down".

Am I totally without firewall protection now?

What to do?

 

[franklin97355]

I just got that fixed on my computer. ZoneAlarm had a fix that worked for me. ( I had to delete the files in safe mode to get everything )

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Issue Summary: Truevector security service is shutdown

Issue Details
We have read your email and the following solution will fix your problem.

The solution below will correct any problem with our log files which are causing the problems your having.

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(FIRST)

Solution
There may be a problem with your TrueVector service. ZoneAlarm is dependent on its TrueVector service to function properly. You may need to refresh the files associated with this service, especially after a networking change, OS change, or ZoneAlarm update.
For ZoneAlarm Pro 2.6 Users:
First, check to see if the Configure panel is displaying TrueVector driver as loaded and ZoneAlarm is still not functioning properly, it is possible that some files have become corrupt
For ZoneAlarm Pro 3.x Users:
First, check in the upper right-hand corner of the ZoneAlarm Pro Window. You should see an “All Systems Active” message in green letters (to the right of the lock).
If the panel is displaying “All systems Active” and ZoneAlarm is still not functioning properly, it is possible that some files have become corrupt.
To repair this problem, please follow these steps. Please note that this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process.
If any of the steps below does not apply to you, or you are unable to perform the function listed, please continue to the next step.
For ZoneAlarm Pro 2.6 Users:
1. Open the ZoneAlarm program, go to Configure panel, and make sure the Load At Startup box is UNchecked. Right-click on your taskbar, select Toolbars, and make sure that the ZoneAlarm deskband is UNchecked as well (if it is checked, click on it to uncheck it). If you cannot highlight the Desk Band by right-clicking on the toolbar,
then highlighting Toolbars, try this: Click on the Configure button from the ZoneAlarm/ZoneAlarm Pro panel, then look for the “Show Shell Toolbar” checkbox -- make sure that this box is UNchecked.
For ZoneAlarm Pro 3.x Users:
1. Open the ZoneAlarm program, go to the OVERVIEW >> PREFERENCES tab, and make sure the Load At Startup box is UNchecked.
For All Users:
2. REBOOT - You should now have no ZoneAlarm processes running on your system.
3. Open the Internet Logs directory (in 95/98/ME this will
be “c:windowsinternet logs”, in NT and 2000 it will be
c:winntinternet logs, in Windows XP it could be either of these folders). If you need to keep a copy of old alerts, copy the ZAlog.txt file to another location first - then delete ALL files in this folder.
4. Empty your Recycle Bin.
5. REBOOT
6. You will need to start ZoneAlarm manually. (Click Start, Programs, Zone Labs, ZoneAlarm). ZoneAlarm will start up again with a fresh database. Each program should ask for access again if the files were properly deleted.
7. Be sure to REcheck anything you unchecked earlier. Specifically REcheck the “load ZoneAlarm at startup”, so the TrueVector service loads when you computer is booted.
Notes
If you received an error message upon deleting the files, the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly.