Upgrade to IP Office Quick

[JSartori]

I saw a deal on Metrolinedirect to trade in an existing Partner system for IP Office Quick Version--and that our current phones would still be compatible.

Is this a good idea? We have an ACS R6 processor (with backup/restore card), 308ec module, Partner Mail VS R4, and a 400ec module (which we haven't used since we upgraded the processor).

We use 10 extensions right now, 6 lines, and the Voicemail with AA. We have two Euro 18D phones and the rest are the Euro 18.

Is this worth it? I haven't worked with IP Office at all, so I don't know what to expect as far as the VM/AA, or how well it would work with our phones. Would I miss any features? I worry that our voicemail module may quit on us when we least expect it, and I'm thinking we might be best off proactively upgrading.

Thanks--I appreciate any thoughts,
Joe

 

[SYQUEST]

Only if you think there may be some features that would be useful and are compatible with your existing phones. The IPOPE is very limited, and I myself consider it a waste of time and money! I would keep the ACS. The VM module can be upgraded or replaced, and cost less than the IPO...

....JIM....

 

[52rich]

I agree with SYQUEST...I installed one last year and it will be my last for a few years..Why??..constant upgrades, Voice mail to email is problematic,and often times you have to power down for programming changes, on & on....The voice mail that is included leaves a lot to be desired and doesn't come close to the one you have in place and I'm just getting started here.[ my opinion ]
If you decide to go that route, you best go to a instruction class for programming, hardware, etc...Which by the way costs anywhere from $ 600.00 to $ 1,500.00
The system you have in place today is in [ my opinion ] one of the easiest to maintain & program and the secondary market for spare parts is still plentiful although pricey at this time.

 

[retiredtelco]

I agree with syquest and 52rich. I just purchased a IP Office Quick to test and learn the features. I cannot get anyone at Metroline to point me where to download the manuals to program the Voice Mail. You don't get CD's like you used to, you have to endure the endless Avaya web site. Don't upgrade, it is smoke and mirrors.

 

[JSartori]

Thanks for the tips--I think we'll just stick with what we've got

 

[phonesaz]

I have done a few of the IP Office Partner upgrades and it is not that bad. Huge plus is the IP Office is easier to manage and can be done remotely, plus the voice mail is a little ealier. I also like the programming better, but that is personal choice. The IP Office Knowledge base has the manuals; I think they are nested under a heading of .pdf manuals. There is a manual for embedded messaging that is easy to follow. The best piece of advice I got regarding programming instruction was from an Avaya guy who taught me to just hit the help button on the screen I was programming and it will bring up anything relevant to that feature.

I wouldn't change a Partner just to change; but if there are features you want the IP Ofc version is fine. If the knowledge base or Metroline doesn't have the support info you need, you can go to support.avaya and download the info there.

 

[EmuDan]

Another excellent site I recommend is

http://www.ipofficeinfo.com/index.html

I think it's usually a lot easier to find what you're looking for here than at Avaya's support site.

Dan