Upfront gives Invalid Namespace error before login page

[viswakam]

Hi,
I have installed Cognos 7 upfront and access manager on Unix server(after stopping cognos 6 services as this server earlier had version 6 of cognos). Configured the upfront and access manager. However, now when I try the url in the web - i do not even get the login page.Instead I get the error "Invaid Namespace". I checked the configuration and it has correct namespace.

Can get to the access manager administration and connect fine.Ticket server responds, credentials are valid.

If i try to open the upfront server administrator from the client i get an error and then the Upfront Admin process on the Unix server dies.

Any suggestions how to resolve this issue.

TIA

 

[chiennk]

Which directory server have you installed in Unix? Sun One Directory server?

Have you start slapd-config51 and slapd-data51?

 

[viswakam]

We have Netscape 4.1 directory server. The processes/instances (slapd2, slapd22 and admin) are all running. Could log in to the Directory server and check that the namespace name(default) is the same as that mentioned in the configuration.

 

[winkid1]

Check that your Version 7 Access Manager name is the same case as in Version 6. We hit an issue because in Version 6 the namespace was Default but in Version 7 it was default, and it is case sensitive. If you installed Upfront first using the Version 6 AM, then swapped that out for Version 7, it wouldn't be able to find the correct namespace since the case is now different.

*Disclaimer: Actually ours still worked though we had frequent bugs with catalogs and IWR with regards to not finding the namespace it was installed with.

Good luck.