unsupervised disconnect

[azrael2000]

Hi All.

I have an issue where a customer is doing a transfer to out to get to an answering service.

Everything is working fine, the transfer is happening, however I miss the first 30 seconds or so of their Auto Attendant greeting.

I remember seeing an unsupervised disconnect somewhere, but for the life of me can't find it now.

Anyone know where it is? Or does this have to be handled in some other manner.

Regards

 

[obtsystems]

Is he transferring through an Tvm or um auto attendant

 

[azrael2000]

Hi obtsystems.

The call is coming into my user on a centrex line, hitting the UM night service, with the no dtmf option, as the customer does not want THEIR customers doing anything, you get a transfer to out.

So:

Customer's customer calls in.
Gets night service UM
They wait approximately one second.
They hear "Please wait a moment" (canned voice)
System dials out.
When the call connects you miss APPROXIMATELY 4 seconds of THEIR auto attendant recording.

Regards

 

[obtsystems]

In system parameters of the up set transfer to FXD instead of FX

what is it transferred to on no answer, is it a PS or group