Unsupervised, but return to callpilot voicemail 1

[TIgerV]

CS1000 with Callpilot.
I have an external Siemens Hipath that I transfer calls out to, unsupervised.

ie, if Called Party Number= 356-1234, CS1000 transfers it off to trunk 82, unsupervised.

Now, 356-1234 wants to pass the call back to callpilot. What digits do they need to send?

Callpilot is on 356-4321, I know forwarding 356-1234 to 356-4321 ends up with call pilot thinking it's someone calling in to pick up vmail.

 

[TIgerV]

No?

 

[30n30w]

I would think you could create phantom numbers for the remote voicemail boxes that have a dcfw to callpilot, then when the hipath dn's are forwarded to the phantom numbers, they would drop into the correct boxes. Notification is another issue, but you could use text/email notification. Why are these tied unsupervised?
30n30w

 

[TIgerV]

Notification is not a problem, as the station would show them that a call was missed; so they know to check VMail.
We transfer them unsupervised because it's a complete different switch. monitoring would result in collisions.

 

[30n30w]

Here's a thread where they talk about a PRI tie between Nortel and HiPath;

http://www.tek-tips.com/viewthread.cfm?qid=1362069

not sure what you have and I know nothing about the HiPath product; but I know Nortel can network with other switches via NI2 or QSIG. It might make for a cleaner networked callpilot situation.

 

[TIgerV]

We had to use ESS4. We couldn't get anything using NI2 or QSIG. Went to ESS4 and the Hipath took Master Clock, and it syncd right up.