Unrestrict Guest room phones 1

[frontier4195]

I have a hotel that wants unoccupied rooms to be able to call long distace and 800 numbers. Right now the PMS system restricts the calls in unoccupied rooms. Is thier a way to override the PMS for this?

 

[SoftwareRT]

I think you have to find out which component the PMS is sending check-in/checked-out commands to (usually a hotel voicemail system).

When PMS sends check-in(s), the VM system buffers the request(s) and does the following:
1) Opens the extension for outbound dialing (a COR) setting.
2) Opens the VM Box,
3) Opens maid codes, bar, etc usually called hospitality features.

So, I'd do this: Check the set programming of a room not checked in compared to a room checked in (you should see a COR difference between the two) but the key item is the FRL. You may be able to make the COR change in the Voicemail systems logic...

If not - The checked-in room will have a higher FRL (0 to 7) than the checked-out room.

Then, change the COR of the checked out room to match the FRL of the checked in room.

 

[frontier4195]

Thanks. I will go to site and check this information

 

[SoftwareRT]

I was thinking about this, and I have a concern...

If you only change the switch side, for example you find that a checked-in room is COR 5 with FRL 5 and a checked-out room is COR 1 with FRL 1, so you then change COR 1 to FRL 5...Make sure that on check-out, the voicemail box is shutdown and messages are deleted....(I think the VM box will delete but not 100% sure).

It would be horrible for a guest to check-in and find an old guest's vm messages are present...