Unrestrict Guest room phones

[frontier4195]

I have a hotel that wants unoccupied rooms to be able to call long distace and 800 numbers. Right now the PMS system restricts the calls in unoccupied rooms. Is thier a way to override the PMS for this?

 

[SoftwareRT]

I think you have to find out which component the PMS is sending check-in/checked-out commands to (usually a hotel voicemail system).

When PMS sends check-in(s), the VM system buffers the request(s) and does the following:
1) Opens the extension for outbound dialing (a COR) setting.
2) Opens the VM Box,
3) Opens maid codes, bar, etc usually called hospitality features.

So, I'd do this: Check the set programming of a room not checked in compared to a room checked in (you should see a COR difference between the two) but the key item is the FRL. You may be able to make the COR change in the Voicemail systems logic...

If not - The checked-in room will have a higher FRL (0 to 7) than the checked-out room.

Then, change the COR of the checked out room to match the FRL of the checked in room.