Unreadable Media

[JohnnyNeckU]

Hi people,

Here's my problem:

I'm using W2K server with ArcServe 2000. My backups are working fine and I can do a restore without any problems. But the fact is that I can't use a new Tape. If I put a new Tape I got "Unreadable Media" status and 2 erros message in the activity log :

- E6914 The tape is damaged or the drive is faulty

- E6096 Media error [ABSL: 2060 CMD: 8h TapeName: RID: 0 Barcode: ]

I'd disable the tape device in the device manager like I'd read before but no success...

Any Ideas?

Thanks

 

[SjrH]

Firstly, not to overlook the obvious, the new media IS compatible with your backup device?

Secondly, if your running a GFS job, you have imported the media into your scratch set before using it for that pool?

Also, are you able to run any utilities such as a format or erase on the media?

If still no joy try the following -
Stop the tape engine and delete this registry key :
HKLM / SOFTWARE / COMPUTERASSOCIATES / ARCSERVEIT / BASE / TAPEENGINE
Restart the tape engine and the key will be recreated again. If your using a library, re-run the device config wizard.

If the problem still persists, put the tape engine into debug mode - run the server admin utility, click on the tape engine tab, then configuration button, set the options to detail and file only. Cycle the tape engine service. Re-try the backup and drop me a line when it fails!

Rgds

SjrH - Data Security Storage & Availability Specialist

http://www.sjrh.co.uk