Unopened Email goes in the trash

[jtomasone]

Hi, all. I have another weird one. I have a user who noticed that one of the emails that he received was in his trash. He is a "higher up" savvy user and knows what he is talking about. He wants this looked into. Here is what I did.

1. Checked for an active rule. One does exist but did not have the right parameters to send this one particular email in the trash. I double checked it. weird.

2. Ran GWcheck contents and structure.

3. The properties of that email confirm that it was deleted when I know for SURE that the user did not delete it.

4. NO ONE has write rights (Proxy) for his mail. Some have read only so no one else could have done it.

Can anyone suggest anything as to why this would just go into the trash? I suspect a *&^%# up rule but when I looked at it, it looks fine. He wants an answer but I don't want to call Novell as of yet. He is the only one so far with this particular problem.

Thanks,
Janis Janis Tomasone
Computer Programmer/Analyst

 

[SimonMag]

Not sure if this will help....

I had a similar issue with my GroupWise account where every morning I would open my account to find 75% of my e-mail in the trash can, which would auto delete after 3 days.

The only way I found round this was to archive all my remaining mail, delete my groupwise account and re-create the account from scratch. And by using Novell's FID editor changing the FID on the archive and then able to un-archive all the mail to the new account.

I've not had a problem since. (This might be a bit drastic for your situation though, but it works.)

Regards

Simon Magee
Network Engineer
Bottomline Technologies Europe

http://www.bottomline.co.uk

http://www.bottomline.com