Unlock Private Voicemail

[Mitel Madness]

I have a user that received a voice mail where the sender marked it as private. The user needs to share this with another user but cannot forward it because of the private setting. Is there any way to remove that or a workaround that I can use to get the voice mail to the second user.

 

[nytalkin]

What system, software and release please.

I suppose you're entitled to your opinion, I'm just not going to suppose very hard.

 

[techymitel]

If it's nupoint voicemail, then this is working as you would expect.

From the nupoint documentation:

FCOS bit 023 Make and Mark Confidential

[highlight #FCE94F]Allows the user to make a message that cannot be given by the recipient to another user[/highlight]. The user presses M to make a message, and records a message. To mark the message confidential, the user presses M to reach the Message Addressing menu, then presses C for confidential. (To cancel confidential, the user presses C again.) To send the message, the user presses X until the server announces that the message has been sent.

Requires feature bits:

•020 (Make messages)


•040 (Receive messages from other users) in the recipient mailbox

 

[techymitel]

If you don't want users to be able to do this, remove FCOS bit 023 from their FCOS.