Unknown internal caller-CDR output does not show the caller DN or TN

[Mohamed]

Dear Gentlemen,
I am requesting your kind support on the below,

We are using CS1000 and one User(Guest1) received a call from an internal another user(Guest2-Caller). As per the Guest1, we are in the process of tracing the caller's DN/TN (Guest2) in the call accounting application and it was wonder to found that the caller DN was an strange character and which is CF00115
As per call accounting team, they have no clue to find this DN as the CDR output these characters.
Kindly any gentlemen assist me on this to trace the caller DN.

For further info, I will copy the CDR output of this call here below

[highlight #FCE94F]2017-11-02 17:33:23,874 [6528 ] INFO Nortel.CDR.Lib_CommunicationTransportProcessing OnDataAvailable - Rx: L 032 00 CF00115 32741 11/02 17:11:40 00:01:02.0 [13][10] & 052.1.04.00 000 000 [13][10] & 000 [13][10][/highlight]


Awaiting for the prompt help

reagrds

 

[KCFLHRC]

The CF00115 in hex = 217055509 in binary, does that make sense?

 

[Mohamed]

Yeah that make sense. But what is the cLler's DN or TN number on this output? That's ny question

 

[KCFLHRC]

That format looks odd for a RAW CDR output

 

[Mohamed]

Yeah.. I could see the Guest1's DN and TN numbers on the CDR output but couldn't find anything related to the caller party.

 

[StanleySteamer]

That looks like the tail end of a conference call. CF0015 would be conference loop 1 channel 15.
There should normally be an S record preceding that will show both the originator and the destination.
But since these are internal call records I'm not sure whether it would be an S record or another L record.
The CDR you are looking at appears to be from the PMS system and not the raw CDR from the CS1000.

 

[Mohamed]

Dear StanleySteamer,
Thank you for the update.
I will attach the CDR raw output for further inspection from your side. Appreciated for the support

 

[StanleySteamer]

Sorry - that is still not the CDR that is output from a CS1000.
But, even if you can't see the raw CDR, what you need to look for are some earlier call records that are related to the one you posted. A conference call will result in several separate (but related) call records.
Here is an example of raw CDR where DN 31111 called 32222, then 32222 conferenced in 33333. Notice there is an L record for each call and also a record with a CFxxxxx showing that all 3 DNs were included in a conference call. The order of the records may be different depending on what order people hang up the call.
Hopefully you will be able to find the corresponding records in your PMS history.

L 089 00 32222   33333   052.1.04.06 052.1.04.12 11/02 07:53 00:00:04 0000 0000 
L 090 00 31111   32222   132.0.02.04 052.1.04.06 11/02 07:53 00:00:18 0000 0000 
L 093 00 CF00115 33333               052.1.04.12 11/02 07:53 00:00:16 0000 0000 
L 094 00 CF00115 32222               052.1.04.06 11/02 07:53 00:00:16 0000 0000 
L 095 00 CF00115 31111               132.0.02.04 11/02 07:53 00:00:16 0000 0000 
L 096 00 31111   32222   132.0.02.04 052.1.04.06 11/02 07:53 00:00:00 0000 0000

 

[Mohamed]

Dear Stanley,
Thanks for the above useful suggestions. I'll try to trace this from the PMS and let you know the update