Unknown error 1117

[jvmv]

Hi,

I've Networker 6.2 on W2k SP2 with Qualstar Library TLS-412300 with AIT-3.

The Library is connect via Fibre Channel.

When I run the backups always fault some drive, never is the same drive.

The error is the following:

nsrd: \\.\Tape1 Eject operation in progress
nsrmmd #10: tape_open GetTapeStatus failed: unknown error 1117 (0x45d) (268436573)
nsrd: media info: unload retry for jukebox `Qualstar' failed - will retry again.
nsrd: media info: unload retry for jukebox `Qualstar': sleeping 30 seconds
nsrd: media info: unload retry for jukebox `Qualstar' failed - time limit exceeded: aborting.
nsrd: media info: failed unloading drive `\\.\Tape1' to slot '7', error '50'


For solution this problem, I have to do eject manual the drive.

I check the firmware of the hardware and is correct.

Firmware of FCO: R521
Firmware of AIT-3: 0102
Firmware of HBA LP8000: 3.82x1

Can somebody help me?

Thanks.

 

[TDun]

The error is a windows one, as in:
C:\>net helpmsg 1117

The request could not be performed because of an I/O device error.

It means that your drive is not ejecting.
Has this ever worked? If so, get your library's hardware support to look at it.

 

[gdc2001]

What Fibre cards are you using, and are you running mini-port or port drivers?

 

[jvmv]

I using Emulex LP8000 with Port driver.

 

[KSK]

Hi,

I must admit I've no experience of this error, however, the excerpt you pasted does have a valid nsrjb error code

(050) Drive door closed
The user was trying to perform an unload operation.
When the jukebox went to move the media from the drive
to a slot, the transport found the media drive door
closed.

If this is valid then I'd guess it's either something wrong with the configuration of the library from a hardware perspective or the eject / unload sleep settings aren't long enough. The latter being the easiest one to check / adjust.

 

[pipps]

I have a similiar error using a unix server. Does the tape eject manually? If so the drive may well be slowly failing. I have had this problem which included another symptom. The drive in question would not write a full tape it would detect a EOT without using the full tape. Do you have similiar events? My problem was the drive. DLT7000

 

[ArmandC]

Hi All - This will sound extremly simple but it worked for me. I was receiving the exact same error above when trying to relabel a tape from a particular slot. I am running Legato Networkr 6.2 on a W2K Adv Srv box with a ADIC Scalar 100 using IBM LTO1 drives. Like I said I received this error when trying to relabel but the problem I believe was I rebooted the backup server the night before. When I checked out the ADIC Scalar 100 it didn't even show the drives on the front LCD panel. I rebooted the Scalar 100 and after it finished teaching\reading the columns it saw the drives again. I then attempted a dismount from the operations menu and it dismounted the tape correctly into it's specified slot. I then attempted the label job again and it completed successfully. So, if you rebooted your backup server for any reason reboot the Scalar (or similar library) afterwards, worked for me.... - ArmandC