Unity Voice Mail Slow then Crashed!

[Toni269]

I'm new to Unity/Cisco and not familiar with run time or required maintenance but didn't expect total failure.

I'm running Unity 4.2 Build 4.2(1) on Windows 2003 Server Standard Service Pack 1. Processor is 3.06 GHz

When voice mail crashed, we have a 2nd Unity server to fail over to (is this normal to have two voice mail servers like this?). I went back and looked at the event viewer, not sure when voice mail actually crashed but 10 minutes before I saw a user called "System" trying to print, just after that event id 1111, from TermServDevices read something about Microsoft XPS Document Writer.

Days before hand the system was running pretty slow. The previous administrator said he had to re-boot unity about every week or two. This doesn't seem like it's functioning properly to me, or is this normal?

If not, any advice to get it running in better shape is much appreciated!

Thanks,

Toni

 

[jeter]

I would verify that the install was completed corrrctly..

Making sure that the messages are stored on the C drive instead of the D where Unity applications are installed..

Verify logs and other applications causing errors...

Do you have SmartNet?

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[Toni269]

On C:\ drive I see Veritas - could this be the backup application?

On D:\ I see something called CommServer, SQL and also link to Unity Installation CD's

Free Space C: 11223MB
Free Space D: 46042MB

I either don't have SmartNet or don't know that I have it (don't know anything about it!)

The error logs I'm looking at all reference the error 1111 from above about TermServerDevice. I'm not aware of any other applications sharing on those servers other than the Cisco Voice Mail Apps.

Thank you for your time.

 

[mtashiro]

Can you post the entire event viewer message?