Unity Voice Mail Box Full

[adop]

One of my users is getting a standard warning message when she trys to access voice mail on her IP phone 7940. The message says something like "your inbox is full. please delete some voice mail..." She delets number of messages but it does not help. She still gets the same message. Also, she does not gets new messages. Has anyone experienced this problem? I appreciate any help, since I'm not much familiar with Unity. Thanks

 

[congogrey]

I would make sure that she is deleting enough mail to open up her voice mail. Go into the Exchange GUI and see what your limits are on mail boxes and see how large your users mailbox is.

"For every complex problem, there is a solution that is simple, neat and wrong" -- H.L. Mencken

 

[adop]

I have checked mail box size on exchange and noticed that she has lots of free space. I believe because she is getting this message: "your inbox is almost full. Please delete some messages now" she is prompt every time she checks her messages, to erase her deleted messages. She is also getting following messages saved in her inbox: "your message to one or more recipients sent yesterday at 5:15am couldn't be delivered" What does this mean? Has anyone experienced these problems?

Thanks
adop

 

[computerhighguy]

I am having the same issues. The first is typically happens when the user gets close to the mailbox limit. The second, it seems, has to do with read reciepts in exchange. I have not pinned it down yet (or called TAC for that matter), but this only seems to happen to people who get read receipts for every message they send (its an outlook setting).


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[adop]

I have found out that both issues are related to mail box size. When user reaches the "warning" mail box size on exchange this thing start to happen. I archived the mail and problems disappeared.