Unity v8.6 through dialing using the call handler

[GuardguyMO]

Is there a way in Unity when dialing the call handler to through dial to a local number? If so what are the steps?

For instance dial DID (123) 456-7800 then choose menu option 2 and then dial a 7-digit local number and be connected with no other intervension.

 

[gnrslash4life]

Have it transfer to a CTI RP on your CM.

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[GuardguyMO]

I need a little more help on this.

I have a CTI (setup with a test DID) already setup in Call Manger as the auto attendant (aka. system call handler in Unity), the recording tells the caller to press 2 to make a local call. I have key 2 setup to transfer to alternate contact number, I am trying extension 37xxx as the test number. (The ignore additional input is not checked) Is there other way that I need to setup key 2?

I can not figure out how to make 37xxx allow the caller to insert a 7-digit local number.

How do I setup a CTI to allow this? What fields am I suppose to edit/program?

 

[gnrslash4life]

Oh, you are looking for the caller to be able to dial any local number from Unity?

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[GuardguyMO]

Correct. That is what the boss is wanting.

 

[gnrslash4life]

I highly doubt it could be done because of toll fraud reasons. Even if it could be done, I wouldn't and I don't think you find a person that would say its a smart idea. But I am curious as to why it's wanted?

Certifications:
A+
Network+
CCENT
CCNA Voice

 

[GuardguyMO]

I have convinced Management that this is not a good idea. Thanks for your help.

 

[HmmG3]

It can be done. You just need to modify the Restriction Table (System Transfer, I think but may be wrong here) to allow 7 digits to be entered (but block numbers that say start with 0 or 1). Then in the call handler under Caller Input, enable the part that allows you to prefix a 9. Also under greetings make sure that Allow Transfers to numbers not associated to users is checked. Now the call handler that is prompting will allow the caller to enter a number, and then prefix a 9 and send to the Call Manager for transfer. Just make sure the voice mail ports on the Call Manager have a CSS that can reach the outside and it should work.

A better option would be to send the caller to the conversation "User System Transfer". This requires them to enter a mailbox number and PIN. Basically keeps random callers out and only lets employees with a mailbox through. You can also run reports on which users are doing particular transfers.

Regardless, this whole thing is just a bad idea. To risky. Just keep the whole Unity locked down and not worry about it. I'm not even sure why you would want to allow somebody from the outside to make local calls back out again. Just have them call direct.