I have a user that says her voicemails are being saved even before she opens it up in her email or listen to it on her phone. Does anyone know why? Thanks.
prob beacuse she has rules set up in her outlook to move messages automatically into sub-folders keeping her voicemails from entering her root inbox
she likely needs to create a rule forcing all voicemails into the inbox, or else unity considers them read and she will not get a LED on her phone telling her she has a new voicemail
once moved out of the inbox the message is marked read and also not accessible from the phone. Move message back into inbox and mark as unread and she will likely have new messages
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