Unity Port Ringback?

[sabasigh]

Hello, complete newbie CCM administrator here. We just had a Cisco Call Manager (System version: 6.0.1.2000-3) install completed and not getting much response from our vendor on a few remaining issues.

Our Operator is having her phone ring with ext 4440 for 1 ring then stop...10 secs later it rings again, just once. It repeats this for several mins. This doesn't happen all the time, but the system is just a week old and this has just started.

Ext 4440 is port 1 used for Non Secure Voice Mail Port.

I even remember getting a call from this ext number on my extension but can't remember if it was a call I picked up.

I did a search for Unity port ring, and Unity Ringback but can't seem to find anything.

I greatly appreciate any help you can give me as I learn to administer this system.

Thanks

 

[pndscm]

Almost sounds like an MWI problem in that the VMail is trying to turn on MWI but is actually ringing the phone.

 

[sabasigh]

What is weird is that on Friday I got a call from a guy on a cell phone and his Caller ID showed up. 5 mins later he called back and it was the 4440 Unity Voicemail and it let me pick it up and it was him.