Unity message notification.

[Oldtimephoneguy]

Good day. I'm having some trouble getting Unity to call the users cell phone when they get a message in their voice mail box. Everything seems to be set-up right but it won't call out.
Thanks in advance for your help.

Frank. City of Cape Coral, Florida

 

[whykap]

check you restrictions in unity to make usre outbound dialing is allowed also the unity ports css in call manager that they have access to outbound dialing.
It's probably blocked either in unity or call manager which is a best recommendation these days unless needed (quite rare any more since unified messaging is available).

 

[perrinz]

Do you have Unity Connections or just Unity and what version? If Unity Connections expand system settings/restriction tables and select Default Outdial object. Probably have outbound access code blocked?

Could checkout this doc too but for 8.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg050.html

 

[Oldtimephoneguy]

Thank you for the replies. I'll get with the "other guys" and see if their part is correct.

Frank. City of Cape Coral, Florida