UNITY mailbox issue

[youcandoit]

My problem is this.
I have created a subscriber with a directory number.

I search on alias, extension, first or last name and cant find the subscriber. I try to re add the subscriber and I'm told it already exists.

All i need to do is reset the password..

Cisco Unity Version 4.0
Build Number 4.0(4) SR 1

Help Please!!!!

 

[rtfmdude]

odd, can you search through exchange and find the user? If you can find the user, then rather than deleting/readding the user, you can go to

http://www.ciscounitytools.com,

get the bunny killer application and remove the unity-specific attributes. Then try to reimport the user from the SA.

Bunny Killer:

http://www.ciscounitytools.com/App_BunnyKiller.htm

 

[youcandoit]

ok heres the scoop...

I got ahold of Cisco TAC.

We dug deep and finally found this DN listed as an alternate extension on a mailbox to a DN located in another facility. Problem solved.

Thanks rtfmdude, I dont believe were integrated with exchange we're not using unified messaging. I mentioned the bunny killer to him and we probably would have taken that route eventually had we been integrated with exchange. All my subscribers had bunnies next to them

 

[rtfmdude]

youcandoit,

Remember, even if you're not doing unified messaging, you're integrated with exchange on-box(not a mail-handling exchange server) for your message store.

Hate that about the alternate extensions! They don't show up in the searches. I probably shoulda mentioned cranking up call viewer in the unity tools depot, then placing a call into that extension and seeing what subscriber the call was sent to. Take it easy.

 

[youcandoit]

What you just said about call viewer is what we did. Once i saw it go to the same name, I/we knew where to look. I have so much to learn. Thanks Again.