Unity Hangs After Password

[Wavesg]

From time to time we are getting users complaining about getting no answer after entering their password. There is no answer stating the status of your messages. This happens when the user tries to access their voicemail from the phone.

We have unity 4.0(3) Unify message. Any clues

Stay cool; it’s not over yet!

 

[MG2005]

using 4.0(4) unified i had the same porblem...usually one user a day, and after a minute or so, it would be fine again and they could login...

workaround is have them use viewmail for outlook (if using outlook for email) to playback messages when issue arises

my fix was to upgrade the Unity TSP to newer release from 8.0(1) to 8.1(1) I believe...anotehr option was an ES76 patch to 4.0(4) if I recall...I'll try and find some old emails i have on this issue

 

[MG2005]

actually it was upgrade to 8.0(1)B i found an old email. I havent had the issue since the TSP upgrade a few months ago.

 

[Wavesg]

Thanks for the information

Stay cool; it’s not over yet!