phoneguy2005
IS-IT--Management
I work for a school district and we just installed CCM 4.2 and Unity 4.2 last spring.
Our old system was capable of having a call handler that could be turned on and override all school building callhandlers (11) with an emergency closing message for weather or other reasons.
Right now I have a callhandler that when the alternate greeting is turned on forwards the caller to the emergency message and then transfers them to a generic callhandler where they have to choose to be transfered back to the building they called. This means someone has to turn on 11 alternate alternate greetings to make this work.
Does anyone know a way (either in Unity or another piece of hardware) to do this easier? It would be great for the caller to be connected to the building they dialed after they hear the emergency message.
Our old system was capable of having a call handler that could be turned on and override all school building callhandlers (11) with an emergency closing message for weather or other reasons.
Right now I have a callhandler that when the alternate greeting is turned on forwards the caller to the emergency message and then transfers them to a generic callhandler where they have to choose to be transfered back to the building they called. This means someone has to turn on 11 alternate alternate greetings to make this work.
Does anyone know a way (either in Unity or another piece of hardware) to do this easier? It would be great for the caller to be connected to the building they dialed after they hear the emergency message.