UNITY-contact systems administrator error

[smegecki]

Hello,

Can someone help? I have unity version 4.0 build 4.0(3) and callmanager 3.2(2c). I configure mailboxes all the time with no issue.

What happens is this: I configure the mailbox properly and place a test call. It plays the default greeting "sorry ext 77007 is busy or does not answer, you may record you message at the tone, when you are finished you may hang up or press # for options." immediately it plays "sorry a system error occured please report this error to your system admin"

Anyone have any ideas what this could be?

Thanks

 

[talbotpat]

Sounds like Unity is having problems talking to the message store. Is this happening to all mailboxes, or just a few? Have you verified the message store, and also have you tried to rerun the permissions wizard?

~Pat

 

[smegecki]

just a few sporatically. I have done neither of the items. I am kinda new to the call manager I am more of a definity guy. Turns out it went away over the weekend or the senior engineer did something he didnt tell me about.