Unity Call Handlers Message Volume

[JacobNunley]

Can anyone tell me how to make the greetings for a call handler louder? I have one Call handler that you almost cannot hear.

 

[HmmG3]

Sounds like maybe the volume was too low when it was recorded. If you can't record a new message, try saving the message as a wav file and increasing the volume in a wav editor (there are plenty of free ones online). You can then import the louder wav file back into Unity. I do this all the time to clean up the greetings. I can take out excessively long silences to make them short and neat.

 

[JacobNunley]

Thank you,

I will try this.

 

[Iwontremember]

there is a volume controle slide for the message in Unity to adjust this

 

[HmmG3]

That appears to only effect the playback level when listening through the sound card. When the greeting is played through a phone, the slider has no effect (at least on our 4.2 systems).

 

[Iwontremember]

Try the Cisco Unity tools, under Audio Management Tools, "set Volume" and also look at WaveGain. The Set Volume is what I used for call handlers and interviewers.

 

[JacobNunley]

I did what HmmG3 said to do and it works great!

 

[Iwontremember]

I had to use a 3rd party once to increase the MOH since Muzak sent me a cassette of the recording instead of the mp3. but for Callhandlers and interviewers i use Unity tools provided by the server

 

[HmmG3]

I forgot about that Unity tool. Basically does the same thing as a wave editor, but will closely match the volume to a standard level. Since I hate pauses (especially for the short name prompts) using a wave edit is really nice. Coming from Octel, that's a great feature. Now if only they can make Unity as stable as Octel!