Unity and Queing 2

[pigsooie]

Does anyone know if Unity has the capability of Queing calls?

Thanks for the help Mike Patti

 

[novatech]

I'm bumping this post for possible responses. I'd like to know if Unity can que calls too or if we have to use IPCC.

Thanks.

 

[AdmanOK]

Call queueing has been available as part of the Attendant Console software in CallManager since CCM 4.0(1). You could have Unity answer the call and give a welcome message then transfer to the attendant. If all operators are busy it will automatically queue the calls if configured to do so.


Compromise: Where I don't get what I want, but I'm happy because you didn't either.