Hi
I have a user who was locked out of their Unity through failed login attempts. I unlocked it, but they are still locked out of their phone and if her extension or DDI are rung, there is a dead tone.
Is the unavailability of the phone related to the unity lockout or have they done something else they aren't telling me?
If this is a related issue, how do I unlock the phone account after unlocking the Unity account?
In case you haven't guessed I do not usually deal with call manager or unity but offered to take a look for someone.
I don't know if this helps but the phone has only a 4 digit number displayed on the screen after reboot. The usual display is a 3 digit extension plus name etc.
I have a user who was locked out of their Unity through failed login attempts. I unlocked it, but they are still locked out of their phone and if her extension or DDI are rung, there is a dead tone.
Is the unavailability of the phone related to the unity lockout or have they done something else they aren't telling me?
If this is a related issue, how do I unlock the phone account after unlocking the Unity account?
In case you haven't guessed I do not usually deal with call manager or unity but offered to take a look for someone.
I don't know if this helps but the phone has only a 4 digit number displayed on the screen after reboot. The usual display is a 3 digit extension plus name etc.