I have read some of the treads regarding the Call handler transfer to an external number but I am not clear.
If I am not mistaken, once of the fix is to change the CCS in the unity port to reflect the external number (currently mine is setup as internal)
Is this a must thing to do in order for use to be able to transfer to an external number?
I created a call handler with alternate transfer to internal extension XXXX (“Yes, ring this extension:” ) and then create an extension in the phone to be transferred to an external number but it is failed.
It is also failed when I put the external number in the “Yes, ring this extension:”
It tried to transfer but failed at the end after the music on hold.
Any input on this?
Thanks,
sienz
If I am not mistaken, once of the fix is to change the CCS in the unity port to reflect the external number (currently mine is setup as internal)
Is this a must thing to do in order for use to be able to transfer to an external number?
I created a call handler with alternate transfer to internal extension XXXX (“Yes, ring this extension:” ) and then create an extension in the phone to be transferred to an external number but it is failed.
It is also failed when I put the external number in the “Yes, ring this extension:”
It tried to transfer but failed at the end after the music on hold.
Any input on this?
Thanks,
sienz