Currently running Unity 5.0(1) ES88 with Exchange 2010. Connectivity/operation is fine during the day, but in the middle of the night UMR kicks in and I get the following messages in the app log:
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30007
Date: 7/27/2011
Time: 3:26:26 AM
User: N/A
Computer: XXXXXXXX
Description:
An error occurred while AvUMRSyncSvr tried to logon to MAPI mailbox cn=Unity_XXXXXXX,cn=Recipients,ou=Exchange Administrative Group (FYDIBOHF23SPDLT),o=XXX on server XXXXXXXX. The MAPI subsystem return the following error: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30012
Date: 7/27/2011
Time: 2:04:30 AM
User: N/A
Computer: XXXXXXXX
Description:
An occurred which prevents successful Exchange access by AvUMRSyncSvr via MAPI.
This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.
Exchange is never down and you can ping Exchange from Unity the entire time, you can also use MFC MAPI during the same time period to access Exchange using the Cisco Default MAPI Profile. Connectivity is not restored until the Message Store Configuration Wizard is run, rebooting doesn't help, nor does restarting the AvUMRSyncSvr service. I followed the Unity 5.0(1) with Exchange 2010 document precisely and have gone back throught the process multiple times. I've run the permissions wizard multiple times as well. I have had a TAC case opened with Cisco for 6 weeks now and frankly they have no idea what is causing this.
Any advice or insight is appreciated!
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30007
Date: 7/27/2011
Time: 3:26:26 AM
User: N/A
Computer: XXXXXXXX
Description:
An error occurred while AvUMRSyncSvr tried to logon to MAPI mailbox cn=Unity_XXXXXXX,cn=Recipients,ou=Exchange Administrative Group (FYDIBOHF23SPDLT),o=XXX on server XXXXXXXX. The MAPI subsystem return the following error: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30012
Date: 7/27/2011
Time: 2:04:30 AM
User: N/A
Computer: XXXXXXXX
Description:
An occurred which prevents successful Exchange access by AvUMRSyncSvr via MAPI.
This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.
Exchange is never down and you can ping Exchange from Unity the entire time, you can also use MFC MAPI during the same time period to access Exchange using the Cisco Default MAPI Profile. Connectivity is not restored until the Message Store Configuration Wizard is run, rebooting doesn't help, nor does restarting the AvUMRSyncSvr service. I followed the Unity 5.0(1) with Exchange 2010 document precisely and have gone back throught the process multiple times. I've run the permissions wizard multiple times as well. I have had a TAC case opened with Cisco for 6 weeks now and frankly they have no idea what is causing this.
Any advice or insight is appreciated!