Unistalling software

[samuca]

I have win xp professional vr 2002 service pack 2.
I can´t unistall software encore 4.5.5 (demo version).

Every time i try, it shows the message:
"The following file does not exist or is not a valid unistallation log file.
C:ARQUIV~1/ENCORE~1/unistal.log"

From time to time i use registry clean, and others related utilities from iobit (

http://www.iobit.com),

to fix troubles. The question is: Is there the possibility that this file was lost in any of those "cleaning" tasks? and How can i fix it?

Tks

 

[linney]

Yes, to Registry cleaners doing more than they ought to.

Can you create this file C:ARQUIV~1/ENCORE~1/uninstall.log in the appropriate folder, and see whether that fools the uninstall? Use Notepad (blank) and save it with a .log extension.

See if your program has a separate uninstaller on the Start/ Programs Menu list, or in the Program Files folder.

Probably the above (first) wont work, in which case you might have to reinstall the software then uninstall it, or tell your Registry cleaner to delete it from the Registry, or manually do it yourself, then you can delete the Folders and Start Menu links.

 

[GSC]

To remove the software from add/remove programs you can also run the Windows installer cleanup utility:

http://support.microsoft.com/kb/290301

I hope you find this post helpful.

Regards,
GSC

 

[MasterRacker]

I would also try reinstall/uninstall first, but if that fails you might try Revo Uninstaller:

http://www.revouninstaller.com

Jeff
[small][purple]It's never too early to begin preparing for [/purple]International Talk Like a Pirate Day
"The software I buy sucks, The software I write sucks. It's time to give up and have a beer..." - Me[/small]

 

[BadBigBen]

You could also navigate to the folder that the software was installed to, then look for it's uninstaller...

or reinstall the DEMO, then attempt to deinstall it again...


Ben

"If it works don't fix it! If it doesn't use a sledgehammer..."

How to ask a question, when posting them to a professional forum.