Uninstalled Norton on Vista, cannot connect to internet

[38dean]

I was trying to remove Norton on my computer, Vista Operating Version, because I was prompted by the Norton 360 I just purchased.

I did remove Norton and Norton Live, restarted my computer and then could not access the internet.

Also, in my attempt to install Norton 360, I still receive a command to remove remaining Norton files? Not sure where these "files" are located?

Any idea of how to get Vista reconnected to the internet?

Thanks,

Dean

 

[IllogicallyLogical]

Use the Norton Removal Tool to clean up any remnants of the old Norton installation. This should allow you to install the new copy of Norton 360 as well.

- Download and run the Norton Removal Tool

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If Internet connectivity is not returned after running the cleanup tool and restarting the computer, try the Winsock fix. Open a command prompt (Start >Run >type cmd) and enter the following command:

netsh winsock reset

Restart your computer after entering the command and see if Internet connectivity is returned.

Joey
CCNA, MCSA 2003, MCP, A+, Network+, Wireless#

 

[38dean]

Thanks for the suggestion. I ended up speaking with a level 2 operative at Microsoft. We tried various removal tools for Norton to no avail.

I ended up having to go back to the factory settings of my HP computer, which did fix the problem.

I know now that when removing Norton, use their removal tool. What a pain. It took me from 5 1/2 hours to fix this problem. I did learn a lot however.

Thanks again for your reply.