Unify OS4k v7 call recording

[majimomi]

Hi there,

we have couple of Unify OS4k v7 units deployed. We are recording some analog phone lines with tapping them, and it works OK. I am wondering is there a way to record DECT calls (We have DECT system based on SLC24 cards and a lot of base stations)? Has anyone do that?

Thank you.

 

[majimomi]

Anyone?

 

[sbcsu]

As far as I remember 'Nice Log' had a server that connected 'in and out' of the system - you had to give it the actual 'Line' Number when you displayed the port or number.

 

[LoPath]

We use ASC Telecom's call recording system. It should be able to do that, if you're looking to invest in a call recording "system".

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

 

[majimomi]

Has anybody tried to do recording by CSTA on OS4kV7? I have tried with some node.js code, but it seems that OS4kV7 CSTA implementation doesn't support CSTA Record Messge service?

Thanks

 

[sbcsu]

CSTA will send the call information but not the audio - for that you would need SIP extensions
I have used one from
asctelecomuk.com
I am not a customer/representative etc. of above.
it works by using a SIP extension for each call to 'overhear' on the call being made

 

[majimomi]

Thank you for your answer. Can you provide me with exact name of solution from asctelecomuk.com?

 

[sbcsu]

No, I have no information - they do not sell a lot of different devices, I'm sure if you contact them they will know exactly what you want.
Have a look first at their website.

https://asctechnologies.com/english/ASC_offices.html

contact them and i'm sure they will assist