Unified Messaging

[oncomm]

Have a customer that is running the CP client for unified on his laptop and works fine at the office (where the BCM is). When he goes mobile with it (wireless) it locks Outlook up. Does anybody know of a workaround to prevent the lockup?

 

[BombOne]

I have this trouble also, CP client seems to use to much bandwidth, I have offices that have t-1 internet, with VPN tunnel to main office, their CP locks up email as well. If you read the brochure for UM it says it will work over a dial up internet connection, I don't believe it.

 

[oncomm]

Umfortunately it is the owner of the business who is having the issue.

 

[sixpack1]

I have a user that had the same problem. He was launching Outlook without being connected to the server remotely. After a couple of mins of Outlook trying to load, he would get an error message that prompted him to "Cancel" or "Configure", if he did not need the CallPilot message for that sessesion then he would just hit "Cancel" and Outlook would start up. Have them connect to the server prior to launching Outlook and see if it helps.

 

[BombOne]

I found a fix for this, thanks to someone elses thread. I use message forwarding rules now to send voicemail and faxes from callpilot to the users email address. It works great!

Are you using callpilot on a BCM, or a PBX? I am doing it on a PBX, dont now if forwarding is available on BCM, but worth looking into.