Unified Contact Center Express, etc 2

[kbullers]

Anyone know pricing and licensing details for Unified Contact Center Express or Unified CallConnector?

 

[Iwontremember]

you get 5 free lics with the software.

installed for a company with 44 lics and server and software- 58,000$

Hope this helps.

Please remember to rate helpful posts........

 

[kbullers]

thanks for the info, very helpful.

 

[ekrieger]

The Cisco Unified Contact Center Express product comes in 3 flavours: Standard, Enhanced and Premium (increasing feature-set). Cisco has several licensing models and promotions, and could change pricing depending on your needs.

Based on version 5.x (works together with CUCM=Communications Manager 5 and 6), indication of their pricing (license per seat; minimal 10 seats) will be $750(Std), $1250(Enh) or $1850(Pre).

Ofcourse you'll need (certifed/supported) hardware platform (no additional license needed for this system) as well.

Look at

http://www.cisco.com/go/cc

for starters and/or contact your Cisco team.

Regards,

Eric

 

[kbullers]

Thanks.

Are Agent Desktop and Supervisor Desktop sold separately from Unified Contact Center Express? Does UCCE monitor/show agent status and real-time stats or is Agent Desktop needed to show those details?

 

[ekrieger]

The Agent Desktop and Supervisor Desktop are both included. There's a realtime statistics webpage available, but with de Supervisor Desktop has other functionality as well.

For licensing an agent is the same as a supervisor, so if you want 10 agents and 1 supervisor, you'll need 11 licenses.

Regards,

Eric

 

[kbullers]

Thanks, very helpful!