Unified Communicator Advanced (version 6.0.220.0) Failed To Dial error message

[DCLUser]

I have a client running the UCA client (software version 6.0.220.0) that can't place a call. When they start the software it logs them in automatically, shows their status (In the office or Working from home), and the little phone icon turns green indicating that they are connected and ready to go. When they try to make a call though they receive the following error message:

Fail To Dial
Unified Communicator Advanced was unable to dial WXYZ.

(Where WXYZ was the 4-digit extension being dialed)

I have gone over the settings on the client and everything appears to be correct. The UCA and MBG servers are configured and working correctly as I have other clients using the UCA client without problems.

Does anyone have any suggestions? I checked the event log on the 3300 but didn't see anything listed that might have belonged to the UCA client errors, although I must admit that I'm not entirely sure what to look for in in this case.

Thank you for your assistance.

 

[AlphaMann]

How many extensions are on the account?
Have you tested the account from a working pc?
On the pc in question you can send error report to the server(MiCollab) and then download from the logs. It is an archive with very detailed logs.

 

[DCLUser]

@ AlphaMann - in the order you asked them:

I don't understand what you mean by "How many extensions are on the account?" This is one person using one extension logged into a Unified Communicator Advanced client software installed under their user profile in Windows 10.

I have not tested the account on another known working system because nothing is wrong with the account. The client is able to authenticate with the UCA client and can receive incoming calls, albeit intermittently. They just can't place outgoing calls at all.

I will have a look to see if I can figure out how to send an error report to the server and let you know what I find.

Thank you for your help.