Unexpected Office closure message help.

[Tunnelmath]

We use a CS1000 / Avaya Symposium system for call flow. Currently, holiday messages kick in automatically. We also have 2 seconds of recorded silence in place in all 10 lines. During an unexpected office closure, we must manually dial in and record each unique message alerting callers of a closed office. This replaces the 2 seconds of silence. We must then manually go back in and re-record the 2 seconds of silence for normal operation. There has to be an easier/more automated way of allowing unique messages to play on each incoming line. Any suggestions? I sort of got thrown into this job, and have almost zero phone admin experience. I can modify scripts however. Thanks in advance!

 

[tgolds]

What we do is programm an Agent and call it like Out of Service Agent, Meeting Agent, or Closed Agent. Program an AS stating sorry for the inconvienence but due to what ever we are closed. Edit the script to play this IVR treatment if this agent is logged in. Have the Call Center Supervisor log this Agent in if they close early.

 

[Tunnelmath]

Pure genius tgolds! Thanks. I will absolutely look into implementing this. Any way around having to physically be in the building to Log the "Out of service agent in". I can connect remotely no problem. Sometimes with heavy snow we close before work even starts.

 

[tgolds]

No problem at all. If you had a softphone you could log it in remotely. Not sure about remote agents and how that works. Or you could just log into Contact Center and change the scripts Give IVE Treatment from the no agents logged in to the one you create for the recording.

 

[Supernn]

You could also check this old Thread thread959-1569223