Unequipped line during redirection

[Shlep]

Can someone tell me what "Unequipped Line" means when I am trying to redirect one of my lines to our answering service at night.

Any help is apprecaited.

 

[Guest_imported]

I dont know for sure, but you should check if it has disconnect supervision.

 

[njphones]

It seams to me like this may be a case of user error, as forwarding a line does no involve any hardware on your end (at least not in the tri-state area).
This simply involves the customer to forward the company main number to an answering service; alternate location or what have you. Your main line rings once at the location but cannot b answered, it is re-routed through your provider Bell Atlantic, Bell South, Sprint) and a function of outside the telephone system. I can forward any phone to any number by pressing *73 and dialing the number HOWEVER-
If you are trying to do this on a DID line, you may have some problems OR-
You may be trying to use the line redirect feature instead of the call forward feature.
What steps are you taking and where are you sending the calls?

 

[Tiloma]

njphones, you mentioned trouble with DID on the redirect feature. I've had this trouble, and set the disconnect supervision on the DID trunks and still can not get the feature to work. Its a MICS 0x32 ver. 3 so do not have ext. call forward capability.

 

[mroberts]

Exactly, what software version do you have? Hopefully it is at least 4.1 so that you can use the external call fwd feature. It is soooo much easier. MRoberts
mroberts@americaii.com
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