Understanding the concept of the TDA50

[jkirkerx]

I deleted the question I posted yesterday, which was parallel ringing and super hybrid ports.
So after more reading and research, I will rephrase the question.

I work in a office that is a free for all, phone rings, someone answers, it's for Chris, hey Chris line 2.
Or phone rings, call answered, customer placed on hold, worker goes to file cabinet, looks up invoice, picks up the nearest phone and expects to be able to pick up that CO line.

So this dates back to early PBX systems I guess, the ones with the big mechanical square button that light up. The old Vodavi worked that way, and they liked it.

So Question 1:
Is this free for all method of operating out dated, and the clever folks in Japan created a new system or method of operation. For instance, customer calls, get an automated attendant, a list of departments are announced or they can dial the extension number. Call are routed to specific phones. If it's the wrong department or worker, the call is transferred.

Question 2:
Should I be promoting question 1, or is it possible to create an old style system out of the TDA50. Or did I purchase the wrong phone system?

I personally like the way it works now, could use an auto attendant, but the other owners are confused, like upgrading from XP to Windows 7. If I did get an auto attendant, not sure if I have to get the voicemail as well.

Thanks in advance!

 

[94astro]

The TDA50 is a pretty square system. You can use it however you want. You can continue to have all phones ring and whoever answers the call deals with it. It really depends on how you operate your company. If you have different departments, then you may want to install a TVA50 voicemail, implement auto attendant so the callers can choose the right department to ring.The TVA 50 will give you mailboxes as well. Rarely does a company get a TDA50 without a TVA 50 voicemail.

If you use auto attendant, you can start giving out your extension number and clients can reach you directly. You can also have a dial by name directory, mailboxes for all users, call recording and voicemail to email.

But I really think it depends what works for you. Every company is different.

 

[jkirkerx]

That's good to hear. I do want to do the free for all, and then nudge them towards pre-call routing before the phone rings.

Stupid question here.

What am I missing on the programming for the free for all. How do I get the expansion card stations to behave like the Super Hybrid ports? I can't seem to find the nomenclature or term used for this feature. Could you give me a point in the right direction? Like which area of the system to program, the categories on the left, or the term I'm looking for.

Like is it programming the soft buttons on every phone?

 

[94astro]

Look in 3.5.1 and click member list.

 

[jkirkerx]

Oh I see.

Because I split the office in 2,
Extensions 100-110 for the Receptionist and Order Desk,
Extensions 200-220 for the Sales People and Warehouse

The 200 extensions where not registered in the member list.

Well let me test it and see if it works, but it should.

Thanks!

I was going crazy.