unconditional forward to cell phone

[DJTelco]

I have been over this system looking without success for the reason that unconditional forward is not working. I've been staring at the config so long I wonder if I'm gonna loose my sight.

When a call is transferred to the extn for which unconditional forward is set, the transferred call goes straight to the target extn's voicemail instead of out another trunk to the designated offsite number.

Same version and setup as another site at which the forwarding works:

IP406
2.1.35
Analog trunk modules
Digital station modules


System/Telephony - Inhibit off switch calls is not ticked

System/Telephony - Allow outgoing transfer is ticked

Line/Analog - Allow forwarding is ticked

ALthough tech support tells me that System/Telephony - Allow Outgoing Transfer must be ticked, it is not ticked at the other site at which the forwarding works. I've tried it both ways at the problem site - no joy either way.

The receptionist can transfer to an offsite number, but the system will not forward.

????

DJTelco

 

[jdovejr]

you did put a 9 before the number to foward to, didnt you?

 

[JeSTeROCK]

Keep in mind that forwarding uses System short codes not user/user restrictions

 

[superikey]

Is there a way to forward using PRI and pass on the caller ID of the original caller to the forwarded #?

 

[realestategod]

DJTelco,

Did you remember to change the Incomming call route if this is a new extension? I did that twice receintly and could have kicked myself in the butt.

What I am trying to do and I can not find this on the forum is...Forward to both an extension and a external number(cell phone). Any suggestions?

Chris

 

[wingatesl]

Under Line, Line Settings, Analog Options, ensure that Allow analog trunk to trunk connect is ticked on all lines