unconditional call forwarding not working in 9.1.xxx 7

[azrael2000]

Hi All.

I have to call forward an extension to an external line... and I did it in this method:

Shortcode: *88
Feature: Dial
Number: 97055551212 (not the real number)

I dial *88 and the call forwards.

I create a Phantom User (with no extension)
No voicemail
Under the forwarding tab I tick Forward Unconditional
Forwarding number: *88
Forward internal
Forward huntgroup

When i call the extension I get a busy.

I have tried with a real phone plugged in, and the same occurs.

Has anyone else had this happen?

Regards

 

[derfloh]

I didn't try to use * or # in forwarding target numbers and it didn't work. Forwarding to short codes containing only numbers worked ever time. Did you already try to forward to a numerical shortcode?

 

[azrael2000]

Hi there.

No I didn't try that, but will and advise

Regards

 

[smokinjoe2938]

just forward to the actual tel number, no short code, make sure to insert the 9 and then the outside number, also if these are copper lines make sure that trunk to trunk transfer connect is set to yes

 

[azrael2000]

Hi smokin joe.

I have tried with just the telephone number and still no go.
i have been testing by calling from one phone internally on my network, to the forwarded phone. Every time i get busy when I call the extension.

derfloh: i did as you suggested and still no go. With or without the * the set still rings busy.

Regards

 

[amriddle01]

Well you're doing something silly I guess, because it's not broken in 9.1

 

[smokinjoe2938]

What type of trunks? also do a trace through system status, does this show anything?

 

[Gunnaro]

Analog lines missing trunk-to-trunk?

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[azrael2000]

Where is trunk to trunk in 9.1? I don't see it anywhere...

Regards

 

[smokinjoe2938]

click on lines/analogue options/tick allow analog trunk to trunk connect

 

[amriddle01]

The same place it always is......

 

[Gunnaro]

Maybe you're missing the lines as well

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[azrael2000]

Ok, I'll give that a try... though I have never had to do that for any of the other ones I have done... and they have worked.

I am not letting my human error out though... (smile)

Will advise.

Regards

 

[smokinjoe2938]

by default this is not allowed so yes you would need to enable it

 

[amriddle01]

Indeed, it's only on for analogue trunks by default as they are troublesome for disconnect issues if reliable disconnect isn't configured on the line and working 100%

 

[azrael2000]

Hi All.

After reloading the 9.1.xxx onto my test unit, and shaking violently, it appears that now the forwarding is using.

As stated above, I did have to turn on the trunk to trunk connection as well.

Thanks for all of the help.

Regards

 

[holdmusic34]

Star for posting resolution.

You lose, Carl Miller.

 

[Gunnaro]

Hah! So I was right then!
(not bad for one that has never seen an analog line connected to an IPO )

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[IPGuru]

Why are you using a phantom user with V9.1
assuming this is to send n/s calls off switch (the most common circumstance I can think of for this) you can now set the Fallback destinaton to a user or short code as well as selecting a group
(a dedicated short-code is not req as typing a telephone number is processed as a short code & will dial out)


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[azrael2000]

Yes Gunnar, you were right. And I am giving you a star!

I only know how little I know, and I'm not even sure of that!

Regards