unanswered calls get back to attandent

[coolfalcon]

dear all
i have the following problem , all the External incoming calls answered by voicemail system and then blind transfered to the
attandent console (M2250). when the attendant console reply the call and transfer it to the internal extension , if the call is not
answered by that extension it will get back to the attenadant console , i want theses unanswred calls to be disconnected not to get
back once again to the attendant
here is the ATT and MPO data blocks
ld 21

PT1000

REQ: prt

TYPE: att

TYPE ATT_DATA
CUST 0


TYPE ATT_DATA
CUST 00
OPT ABDD AHD BIND BIXA BLA BOHD DNCA DRE
DNX DRE FACD IC1 ITG IDP XLF IBL
FKA MCTD NCD CUI MWUD LOA PSD RECA
REA SYA SLD SIAD THPD ATDA
ATDN 9
NCOS 0
CWUP YES
CWCL 0 0
CWTM 0 0
CWBZ NO NO
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 0
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
ADHT 0
AFNT 0
AFBT 0
IDBZ NO
PBUZ 02 10
ICI 00
ICI 01
ICI 02
ICI 03
ICI 04
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09
RICI

TYPE MPO_DATA
CUST 0


TYPE MPO_DATA
CUST 00
FMOP
RGNA DIS DIS
AOCS DIS ATN
RCY1 06
RCY2 04
RALL NO
CDTO 14
IFLS NO
MHLD NO
PCDS
CNFD 1
TGLD 2
DISD 3
CCDO NO
ACNS NO

thanks in advance for all

 

[GHTROUT]

Make it like this to fix your problem


[tt]TYPE ATT_DATA
CUST 00

[highlight #FCE94F]RTIM 0 0 0[/tt][highlight #FCE94F][/highlight][/highlight]




~~
Gene at GHTROUT.com

 

[coolfalcon]

Dear Gene,
thank you so much for your help.
i found this thread regarding the same case i posted could you please clarify the solution more .

http://www.tek-tips.com/viewthread.cfm?qid=1662589

thanks alot sir

 

[GHTROUT]

Here is how you change it:

[tt]TTY #03 LOGGED IN GENE 20:28 10/12/2013

>LD 15
CDB000
MEM AVAIL: (U/P): 23273823 USED U P: 4949392 334093 TOT: 28557308
DISK SPACE NEEDED: 401 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ: CHG
TYPE: TIM

TYPE TIM_DATA
CUST 0
FLSH
PHDT
DIND
DIDT
LDTT
BOTO
DBRC
RTIM 0 0 0
ATIM
AQTT
ADLD
HWTT
NIT
FOPT
PRNG
PRMT

MEM AVAIL: (U/P): 23273823 USED U P: 4949392 334093 TOT: 28557308
DISK SPACE NEEDED: 401 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
REQ:
[/tt]

~~
Gene at GHTROUT.com

 

[coolfalcon]

thank you for your help
i know how to change the Timer datablock, but my question about the value i have to change to it
do i have to raise the time elapsed before the attendant to recall on no answer calls?.
if set this to zero no unanswered calls will be recalled to the attendant?

 

[GHTROUT]

This is in the books. It's the Slow Answer (first field) that you always want to be greater than the time elapsed on your longest RCO.


RTIM xxx yyy zzz

Where:
• xxx = 0-(30)-378 (for Slow-Answer)
• yyy = 0-(30)-510 (for Camp-On)
• zzz = 0-(30)-510 (for Call waiting)

~~
Gene at GHTROUT.com