Unable to Write to Registry

[Dollie]

ACK! HELP!

I work for a small company that distributes one piece of software for electronic funds transmittals. We have not tested the software on a Windows 2000 system. I'm hoping someone here might be able to help with a problem that a customer is having, as we don't have Windows 2000 yet and I need to get an answer back to him fairly quick!

He downloaded our software onto his server. He then tried to install the software onto a workstation using a drive on the server. One of the error messages he got was &quot;Can't write to registry - <Software> registry information&quot;. When he tried to delete the software to reinstall, he got &quot;Unable to locate/process internal binary resource, please contact your software vendor&quot;.

Knowing how Windows is, I immediately thought that the customer may have tried deleting the program instead of uninstalling it the first time. He went to Add/Remove Software and tried to uninstall it, and got the above error. Apparently the registry error originates when he tried to reinstall over the original install.

We have run the software on Windows 9x, NT and ME systems with no problems. Windows 2000 is obviously a bit different....I don't have the foggiest idea where to look for help on this on microsoft.com. If anyone here can help, I'd be eternally grateful!

Thanks! Dollie



Approaching the glass ceiling with a sledge hammer....

 

[Pistol34]

Windows 2000 provides many more rights and policy settings for a system administrator than NT or 9x did. Make sure that his machine rights allow him to install software. If his rights are restricted he will not be able to write to the registry. If he can't write to the registry then he can't uninstall what isn't properly installed.

Try Administrator log in they always have right.