Unable to use Not ready reason codes with CC7 using i2002 phones?

[nps3104]

Hi, I have a customer who is using CC7 and the agents are using i2002 phones. They have been told by the maintainer that Not Ready Reason Codes are not available due to the phones they are using. Is this the case or is there are work around.
Please advise if it is possible and what i need to do to make it work.

Thanking you in anticipation

 

[sl1input]

Thye i2002 only has 4 programable buttons.

1 for ACD, 1 for MSB, 1 for NRD, 1 for SCR/DN key.

That does not leave any key for ACNT key unless you get rid of the SCR DN key.