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Unable to Transfer/Conference Sporadically

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noside12000

Technical User
Jan 23, 2012
19
US
Hello,

We have some agents that are unable to transfer/conference their calls and trace says

denial event 2330: No BW, prowler <--> prowl D1=0x6 D2=0x6

No DSP blockage as per checking.

Anything to suggest?

Thank you.



 
Are you using CAC (Call Access Control) in your Session Manager? If you have SIP phones this could well be Session Manager telling the CM as a feature server that there is not enough bandwidth available for another call.
 
Thanks for the reply. The CM doesn't connect to a Session Manager and TG being used is an ISDN TG.


 
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