Unable to send or receive mail

[G0AOZ]

Outlook 2002 running under XP Pro SP2 on a stand alone machine, no Exchange server. This is a reinstallation from HP recovery disks following a fatal hard disk crash. All other office programmes run ok, as does Outlook Express.

When opening Outlook initial message says:-

"Unable to open your default e-mail folders. Could not open the item. Try again."

So I try again, and then get this message:-

"Cannot create the e-mail message because a data file to send and receive messages could not be found. To add a data file, such as a personal folder file, double click the Mail icon in Windows Control Panel."

A backup of the PST file was placed in the appropriate sub-dir, so path statements for the profile all appear to be ok. There is nothing wrong with the PST file as I transfered it to another machine, and it opens up and works fine.

Tried running a repair from the Office CD - no difference. Tried uninstalling then reinstalling the whole Office suite, but still the same problem.

Any clues?


ROGER - G0AOZ.

 

[pgaliardo]

In Tools-Options-Mail Setup - Data Files, is the path to the pst file there?

Or try creating a new personal folder file and point it to the pst file you copied. Then see if it can be opened.

 

[smah]

What are the NTFS permissions for the .pst file?

 

[G0AOZ]

Thanks for replies guys.

Pgaliardo, tried doing that, still same problem.

Smah, I assume no permissions set as "security tab" not there when I right-click on .PST file.

This is beginning to look like a XP Pro/Office 2002 incompatibility problem, as just loaded a fresh installation here of XP Pro SP2, put on Outlook 2002, and have same problem! And yet if I put that very same .PST file into my laptop (XP Pro/Outlook 2003), it works fine...

ROGER - G0AOZ.