Unable to send Mass email internally #5.7.1

[rickism21]

We have a user that is trying to send a mass email internally to users and when they do they get the below message. The user is using the webmaster account to send the email to users in our company. The account can send to 5000 users and the message size is only 23 kilobytes.

When the user sends the email it is bounced immediately.


You do not have permission to send to this recipient. For
assistance, contact your system administrator.
<MAIL.abc.com #5.7.1>

We are running exchange server 2003 and the user is connected through iMail on their mac. They were able to send this mass email before.

 

[ShackDaddy]

That bounce indicates a single bounce, not a complete failure of the entire message to all users. Can you confirm that no one got the message? It's expected that you can't deliver to certain restricted distro groups or to mailboxes that have been disabled, or to public folders that have been locked down. So doesn't the error say which mailbox it failed to deliver to?

Dave Shackelford
ThirdTier.net

 

[rickism21]

Thanks ShackDaddy for your response, sounds funny saying that. But anyway, No one receives the email and it sent to an entire distro group. See the entire error below.

Your message

Subject: Test email
Sent: Tue, 10 Dec 2013 09:30:57 -0800

did not reach the following recipient(s):
ABC Users on Tue, 10 Dec 2013 09:30:50 -0800
You do not have permission to send to this recipient. For
assistance, contact your system administrator.
<MAIL.abc.com #5.7.1>
Reporting-MTA: dns; MAIL.abc.com

Final-Recipient: RFC822; Users@abc.com
Action: failed
Status: 5.7.1
X-Supplementary-Info: <MAIL.abc.com #5.7.1>
X-Display-Name: ABC Users
From: "St. John Webmaster" <webmaster@abc.com>
Subject: Test email
Date: December 10, 2013 at 9:30:57 AM PST